Refund & Cancellation Policy

Last updated: 7/6/2026

This Refund & Cancellation Policy is issued by Clubicles (the "Platform"). Razorpay explicitly requires this page to describe refund handling by the platform. This policy governs refunds for transactions processed on Clubicles and applies to space bookings paid through the platform.

1) Refund Eligibility

• Eligible refunds are processed on the Platform side after validating booking and payout status.
• Partial refunds may be issued based on cancellation window and usage (see Section 2).
• Refunds are not applicable for no-shows or where usage has commenced beyond the refundable window.
• Refunds are not provided for third‑party charges (e.g., bank/UPI fees) where applicable.

2) Cancellation Conditions

• Free cancellation with full refund up to 24 hours before the booking start time.
• 50% refund if cancelled between 24 hours and 2 hours before the booking start time.
• No refund if cancelled within 2 hours of start time, or after the booking has started.
• Platform may override/refund in full in cases of provider unavailability, operational issues, or verified payment disputes.

3) How Refunds Are Processed

• All refunds are initiated by the Platform via the original payment method used at checkout (Razorpay order).
• Refund timeline: typically 5–7 business days after approval. Bank timelines may vary.
• If the original payment method has expired/failed, the Platform will coordinate an alternate method after verification.
• Refund amount may exclude non‑refundable taxes/fees where applicable by law or provider terms.

4) Platform‑Side Handling

Refunds are evaluated and approved by Clubicles. Space owners are not responsible for processing refunds directly; the Platform manages refund initiation through the payment gateway and updates booking/payment records accordingly.

5) How to Request a Refund

• Submit a request via the Support tab on your dashboard (User or Owner), selecting the appropriate category.
• Or email our support team with your booking ID and payment reference.

6) Notes

• Abuse of refunds or repeated last‑minute cancellations may lead to account restrictions.
• This policy may be updated to comply with gateway/banking regulations and legal changes.